Effective date: July 2026 | Version 1.0
Reclova Civil & Environmental Ltd is committed to protecting your personal data and respecting your privacy. This policy explains what data we collect, why we collect it, how we use it, and your rights under UK law.
1. Who We Are
Reclova Civil & Environmental Ltd
Registered in England & Wales
Company Number: 17266022
Registered Office: 60 Tottenham Court Road, Office 1593, Fitzrovia, London W1T 2EW
EA Waste Carrier Licence: CBDU646720
VAT Number: 521 790 987
Email: hello@reclova.co.uk
Website: www.reclova.co.uk
Reclova Civil & Environmental Ltd is the data controller for the personal data described in this policy. We are registered with the Information Commissioner's Office (ICO). Our ICO registration number is 00014678982.
2. What Personal Data We Collect
We collect and process the following categories of personal data when you interact with our website or services:
We do not collect sensitive personal data (such as health information, ethnic origin, or political opinions) and we do not knowingly collect data from individuals under the age of 18.
3. How We Use Your Personal Data
We use your personal data for the following lawful purposes:
Contract Performance
Processing your enquiry and preparing a quote
Booking and scheduling your waste collection
Issuing Waste Transfer Notes and invoices
Communicating about your job before, during, and after completion
Legal Obligation
Maintaining Waste Transfer Note records as required by the Environmental Protection Act 1990 (minimum 2 years)
VAT records and invoicing as required by HMRC
Employer and contractor records as required by law
Legitimate Interests
Responding to enquiries and following up on outstanding quotes
Improving our services based on feedback
Maintaining business records and accounts
Protecting Reclova against legal claims or disputes
Consent
Sending you service updates or offers by email (where you have opted in)
Storing non-essential cookies on your device (see our Cookie Policy)
4. How Long We Keep Your Data
5. Who We Share Your Data With
We do not sell, rent, or trade your personal data. We share it only in the following limited circumstances:
Licensed transfer stations — collection address and waste details shared to arrange disposal (Waste Transfer Note requirements)
Subcontracted grab lorry operators — name, phone number, and collection address to arrange subcontracted collections
Our accountant — invoicing and financial data for bookkeeping and tax purposes
Software providers — Squarespace (website), QuickBooks or Xero (accounting), Tradify (job management). All are GDPR-compliant processors
HMRC — VAT and tax records as legally required
Environment Agency — waste carrier records if requested during an audit or inspection
Law enforcement — if required by law, court order, or to protect rights and safety
All third-party processors are contractually required to protect your data and use it only for the specific purpose for which it was shared.
6. Your Rights Under UK GDPR
You have the following rights in relation to your personal data:
Right of access — request a copy of the data we hold about you
Right to rectification — ask us to correct inaccurate or incomplete data
Right to erasure — request deletion of your data where we no longer have a lawful basis to hold it
Right to restrict processing — ask us to pause processing your data in certain circumstances
Right to data portability — receive your data in a structured, machine-readable format
Right to object — object to processing based on legitimate interests or for direct marketing
Right to withdraw consent — where processing is based on consent, withdraw it at any time
To exercise any of these rights, contact us at hello@reclova.co.uk. We will respond within 30 days.
7. Cookies
Our website uses cookies. Please see our separate Cookie Policy for full details of the cookies we use, why we use them, and how to manage your preferences.
8. Data Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include password-protected systems, encrypted email where applicable, and restricted access to personal data within our business.
In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify the ICO within 72 hours and inform affected individuals without undue delay as required by UK GDPR.
9. International Transfers
Your data is primarily stored and processed within the UK and European Economic Area. Where any processor stores data outside the UK, we ensure appropriate safeguards are in place (such as UK adequacy decisions or standard contractual clauses) as required by UK GDPR Chapter V.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The date at the top of this page shows when it was last updated. We will notify you of significant changes by email where we hold your contact details.
11. How to Complain
If you are unhappy with how we have handled your personal data, please contact us first at hello@reclova.co.uk. If you remain unsatisfied, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):
Website: ico.org.uk
Helpline: 0303 123 1113
Address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, SK9 5AF
12. Contact Us
For any privacy-related queries, contact:
Reclova Civil & Environmental Ltd
60 Tottenham Court Road, Office 1593, Fitzrovia, London W1T 2EW
Email: hello@reclova.co.uk
Tel: 02034324025
